Refund Policy

This Refund Policy applies to subscription fees paid by sellers for Sellway services. Refunds are issued only for the specific circumstances described below. Requests that do not meet these conditions are not eligible for a refund. Nothing in this policy limits any statutory rights you may have under applicable consumer law.

If Sellway experiences a documented technical failure that prevents you from using the subscribed service, you may request a refund for the affected period. Refunds for documented technical failures are processed within 5 to 7 business days of approval.

Change of mind, unused subscription time, or partial billing periods are not eligible for a refund. However, if you cancel within 14 days of your first paid subscription, you may request a prorated refund for the unused portion of the current billing period, processed within 7 business days of approval.

You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period. Pre-paid fees for the completed billing period are not refunded unless covered by another clause in this policy.

To request a refund, contact Sellway support with your account email, the transaction or order reference, and the reason for the request. Refunds are credited back to the original payment method via our payment processor, Stripe.

This policy applies only to Sellway subscription fees paid by sellers. Refunds to end buyers are entirely the seller's responsibility and are not governed by Sellway. Sellers must maintain their own refund and returns policy consistent with applicable law.

Disputes and chargebacks are processed by our payment processor, Stripe. Sellway cooperates with such proceedings and may apply a refund or reversal where the processor determines it is warranted.